Product FAQ
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WHY SAANVI BOTANICALS?
What you apply on your skin plays a significant role in how your skin looks, feels, and protects you. And unlike commercially manufactured bars, SA BO offers all-natural, handmade, and 100%Vegan skincare products that will penetrate the skin and get to work from the inside out. The ingredients we use are known to have antioxidant, antibacterial, stimulant, and carminative properties for the skin, thus rejuvenating and brightening your skin to help restore your natural tone.
ARE THE PRODUCTS NATURAL?
Saanvi Botanicals products are handcrafted in the USA with the best globally sourced sustainable and as natural ingredients as possible. Our products are free of artificial colors, artificial fragrances, mineral oils, sulfates, phthalates, parabens, chemicals, and petroleum, and animal ingredients.
WHAT IS THE SHELF-LIFE OF YOUR PRODUCTS?
For the best results, we suggest using the products within 12 months of the purchase date.
ARE THE PRODUCTS CRUELTY-FREE?
At Saanvi Botanicals, we believe, the harmful use of animals in experiments is not only cruel but also unethical. Thus, we are 100% against animal testing and animal cruelty in all the skincare products we sell. Our products are made using the purest and highest quality natural ingredients and contain no animal ingredient whatsoever. We work closely with our ingredient suppliers to ensure they are aware of our company values and policies.
WHY SOAP OVER BODYWASH?
Unlike the commercially manufactured body wash, our soap bars are made without any chemicals that are damaging to the skin and environment. They are enriched with natural, pure, and moisture-rich ingredients like turmeric, papaya, glycerin, aloe vera, and botanical oils. Also, they last longer, require less packaging and eliminate the need for plastic, which is harmful to humans, animals, and plants through toxic pollutants.
ARE NATURAL OILS MORE BENEFICIAL FOR THE SKIN THAN LOTIONS?
More than you can ever imagine! The highly concentrated active ingredients in natural oils can penetrate more deeply into the skin, and they are also free of harmful chemicals. It only takes a few drops of natural body oils to moisturize your entire face, while it takes a few pumps from a lotion dispenser to achieve the same result. Also, you will have to apply oil once to last you all day.
ARE THE PRODUCTS SAFE FOR BABIES & CHILDREN?
Since we only use natural and pure ingredients, our products are safe for all ages, gender, and skin types*.
WHAT IS SLS (Sodium lauryl sulfate) & SLES (Sodium Laureth Sulfate), AND WHY SHOULD WE AVOID IT?
These foaming agents strip the skin of its natural oils that can increase dryness and roughness and may irritate eyes, skin, and lungs, especially with long-term use. For people with sensitive skin, sulfates may also clog pores and cause acne. Many products with sulfates are tested on animals to measure the level of irritation to people’s skin, lungs, and eyes. For these reasons, many oppose using consumer products that contain SLS and SLES.
ARE YOUR PRODUCTS SAFE TO USE WHEN PREGNANT OR NURSING?
We love botanical ingredients, but we recommend that you consult a health care practitioner if you have any concerns about whether our products may be right for you. We offer our products as cosmetics only.
CAN YOU RECOMMEND PRODUCTS FOR MY SKIN TYPE?
Absolutely! Please contact us at agala@saanvibotanicals.com and we are happy to assist you with any questions you have.
Shipping & Orders
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MY TRACKING SHOWS MY PACKAGE IS DELIVERED. WHERE IS IT?
With the USPS tracking number provided please contact your local Post Office for any further delivery details. If you still have not received your order please contact us at agala@saanvibotanicals.com and we will do our best to help you resolve the matter.
WHAT IS YOUR SHIPPING POLICY?
Orders placed before noon will be shipped in 1-2 business days unless notified. We offer free shipping all over the United States for orders $35+.
DO YOU OFFER INTERNATIONAL SHIPPING?
We are definitely seeking international growth, hence we offer international shipping at standard rates and all products are shipped via USPS first-class international service.
WHAT IS YOUR RETURN POLICY?
RETURNS:
Due to the nature of our products we cannot accept returns or exchanges. If you have any questions or concerns about your order, please contact us at agala@saanvibotanicals.com.
EXCHANGES:
We only replace defective or damaged product. Please contact us at agala@saanvibotanicals.com and we are happy to assist you.
CAN I CANCEL MY ORDER?
When an order is placed we begin processing immediately, to ensure prompt delivery. We are unable to cancel or change an order once it has been submitted. Please check that your billing and address details are accurate before submitting your order.
ARE YOUR PACAKGING AND SHIPPING MATERIAL ECO-FRIENDLY?
Yes! Our shipping bags are biodegradable while our containers (except for foam liners) are recyclable and made from post-consumer materials. Both are FDA approved and made in the USA.
*Please read individual product's recycling info on our product page.